HVAC Technical Service

Smarter remote monitoring, control and management solutions for HVAC technical service professionals

Contact us

Compatible HVAC Brands

HVAC System Service Challenges

HVAC service providers face numerous challenges when it comes to delivering efficient HVAC service. These challenges involve maintaining complex VRF HVAC systems that require costly expert technician time.

Here are some of the main pain points that HVAC service providers commonly face:

1

Wasted Technician Time and Resources

Costly technician working hours are spent on numerous service calls, repeatedly traveling to multiple sites to diagnose and then fix problems without being able to prioritize and dispatch efficiently. This results in longer wait times for customers and increased costs for the service provider.

2

Limited HVAC Equipment Monitoring

The traditional HVAC service model allows professionals to assess equipment health and performance only during scheduled check-ups. In the absence of 24/7, real-time monitoring of HVAC systems’ health, it is difficult to detect anomalies and problems early enough to prevent downtime.

3

Inefficient Pre-Scheduled Visit Routines

Pre-scheduled, routine maintenance visits may not always be necessary or effective, and can often result in wasted time and resources for both the HVAC service provider and the customer.

4

High Energy Costs

HVAC system power consumption accounts for around 70% of total facility energy usage in commercial buildings. Inefficient HVAC systems and equipment underperformance increase energy consumption and lead to higher energy costs for your customers.

Ultimately, these challenges can impact customer satisfaction.

With CoolAutomation's cloud-based solutions, HVAC professionals
have access to management tools that can help them tackle these challenges,
improving both service offerings and business profitability.

Less On-Site Visits

Remotely access equipment data and diagnostic tools to troubleshoot issues, reducing the need for on-site technician visits while minimizing manpower and travel time related costs.

Complete HVAC Visibility

Monitor equipment performance in real-time, even when it is located in remote or hard-to-reach locations. Real-time monitoring of HVAC equipment health and performance allows technicians to detect issues early and prevent downtime.

Optimized Maintenance Schedules

Schedule maintenance visits based on actual equipment status rather than solely relying on rigid routines. This also helps ensure that your technicians arrive equipped with the right tools, parts, and skill sets, making maintenance visits more effective.

Improved Customer Satisfaction

Provide more accurate and timely information about equipment performance, reducing downtime and improving overall HVAC system performance.

Reduced Energy Consumption & Costs

Reduce energy costs by providing insights into usage patterns and identifying opportunities to operate HVAC systems more efficiently.

Upgrade your HVAC VRV/VRF service offerings and expand your business today

Book a demo to get started!

Cloud Solutions

Explore our cloud-based HVAC management & monitoring solutions

HVAC Predictive Maintenance

Automatically detect HVAC system anomalies early and prevent system downtime. Learn more

Advanced HVAC Operations

Maintain total control over multiple HVAC systems across different brands and locations while maximizing energy efficiency. Learn more

VRF Power Distribution

Accurately bill tenants based on the actual operational demand of each indoor unit. Learn more

HVAC Control

Remotely control and schedule HVAC systems with our smart application. Learn more

Developer API

Create your own HVAC control and management application or integrate HVAC functionalities into an existing app. Learn more

Key Benefits

Simplified Commissioning

Commissioning tests can be ran on-site or remotely with CoolAutomation’s remote HVAC monitoring & diagnostics solutions

Off-Site HVAC Diagnostics & Service

Technicians and installers are able to access, diagnose, and potentially solve error alerts without requiring a physical service call

Real-Time System Error Notifications

Technicians and installers receive error alerts for malfunctioning HVAC systems in real-time

Native Support for Multi or Single Brand HVAC Systems

Supported brands include Daikin, Mitsubishi Electric, Mitsubishi-Heavy, LG, Panasonic/Sanyo, Samsung, Gree, Hitachi, Toshiba, Fujitsu and many others

Explore Our Latest Updates

blog

AHR HVAC 2025 Trend Report: Where Is the Industry Heading?

blog

Energy Regulation in Europe – Where to Begin?

blog

Streamlined HVAC Integration: CoolAutomation Meets Crestron Home

Request a Demo