CAREERS

Support Engineer
North America (Remote)

CoolAutomation is looking for a Support engineer to join our team.

The Customer Success Manager is responsible for onboarding and retaining customers at CoolAutomation through superior attention, support and responsiveness to any hardware or software product issues or opportunities.  The manager will have the discretion to develop processes, bring in additional resources and collaborate directly with other teams on ensuring an ongoing superior experience into the future.

Job Description

  • The support engineer will answer CoolAutomation customers in the various support channels (chat, phone, email, web, etc…)
  • The support engineer supports the Americas customers
  • From time to time, a visit to the customer site will be required.
  • The support engineer will serve as the customer advocate within CoolAutomation and he is expected to promote customer’s requests and push for fast resolution.
  • The support engineer will work with the various CoolAutomation departments such as sales, development, marketing and product
  • It is expected from the support engineer to sound his voice internally and help to improve the service and products.
  • It is expected from the support engineer to write Knowledge-base content and share his knowledge with his peers to ensure the improvement of CoolAutomation service and professionalism.

Responsibilities:

  • Computer networking and network communication experience
  • Knowledge in industrial communication protocols such as BACnet & Modbus is an advantage
  • Home/Building Automation, automation industry, and technical knowledge is an advantage
  • Self learner ability
  • Team player
  • Ability to work from a remote location
  • Past experience in customer service
  • High level of written and verbal communication skills
  • Fluent in English and Spanish/Portuguese

Please submit your CV to: yoram@coolautomation.com

HVAC Senior Sales Manager
Singapore, Singapore (Hybrid)

CoolAutomation is looking for an HVAC Senior Sales Manager to join the team.

The HVAC Senior Sales Manager will develop and nurture a sales pipeline of primarily new and existing dealers and distributors in the Southeast Asian region (Singapore, Thailand, Vietnam, Brunei, Myanmar, Cambodia, Timor-Leste, Indonesia, Laos, Malaysia, the Philippines, Sri Lanka).

The HVAC Senior Sales Manager will be responsible for promoting and selling CoolAutomation’s Products and Services, prospecting new accounts, and nurturing existing customers to achieve and exceed revenue goals.

Responsibilities:

  • Develop and maintain business revenue through prospecting, cold-calling, and consultative sales presentations over the phone, via video meetings, and in-person
  • Build a sales pipeline comprised of regional distributors and Dealers
  • Develop and implement a sales plan to support sales, KPIs, and profitability goals
  • Consistently achieve monthly sales goals and quarterly objectives
  • Collaborate with Marketing and Inside Sales to identify and execute successful lead generation campaigns
  • Record all sales activity in the company’s CRM, while maintaining weekly and monthly performance standards
  • Report, communicate, and provide management information regarding business development and opportunities to the VP of Sales and Business Development
  • Territory travel with possible overnight stay required in accordance with Covid-19 health guidelines

Requirements:

  • Minimum of B2B sales experience in the HVAC domain, BMS, Home automation is a plus
  • Experience with non-traditional HVAC (VRF and Mini/Multi-Splits), integration or controls solutions is an advantage
  • Experience in the specified region a must
  • Experience with BMS (Building Management Systems) is an advantage
  • Effective, daily KPI management
  • Exceptional verbal and written English communication skills a must, additional local languages is a plus
  • Ability to identify cross and up-sell opportunities
  • Experience building client relationships that lead to account revenue growth

Location: Remote home office, within the territory of Singapore

Please submit your resume to: koen@coolautomation.com

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