HVAC Remote
Diagnostics

Maximize the productivity of your VRF / Split / heat-pump technical specialists and guarantee customer satisfaction

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HVAC compatible brands

Did you know that 50% of your senior HVAC engineer’s time is spent on the road, or waiting in traffic?

With CoolAutomation’s HVAC Remote Diagnostics, your HVAC experts can diagnose a faulty system remotely, without having to leave the office and attend to the fault onsite.

The ability to diagnose issues remotely means you can assign the right professional with the right tools to resolve the problem, before visiting the site. This maximizes the productivity of your most skilled professionals, allowing them to invest more time troubleshooting complex cases, and traveling onsite only when really needed.

Remote HVAC Diagnostics

Remotely diagnose, control, and monitor performance with real-time data analysis and error alerts.

Continuous VRF Monitoring

Technicians, installers and service professionals can access, diagnose and resolve errors remotely, and in real-time.

How it works

CoolAutomation’s HVAC Remote Diagnostics solution consists of an intuitive cloud-based application and an IoT-enabling edge device – the CloudBox, which plugs into your HVAC system. It then automatically detects the HVAC system and available units.

Once connected to the cloud, all brand-specific parameters of the connected systems will be immediately and continuously collected, analyzed and presented in the application.

The HVAC technician can then register to receive real time alerts and have 24/7 access to the remote systems, with all its service related parameters – for deep diagnostics where needed.

Advantages

Cross-Brand, Cross-Site

Connect any compatible HVAC brand to the solution, use a unified user interface and tools to diagnose the connected systems on all connected sites - remotely

Real-Time Alert Notification

Receive real-time push notifications via text or email, for abnormal HVAC system behavior

Remote HVAC Monitoring

Constantly monitor the system’s performance, receive error alerts and analyze the system data in real time, by using an intuitive graphical interface

A word from our customers

After integrating VRF systems for 20+ years, the method I choose again is through CoolMasterNet. It simplifies the communication to a complex HVAC system, and it allows to control it locally via a home automation system (Crestron, Savant, etc.) and remotely for diagnostics purposes. We rely on CoolAutomation solutions in high-end residential projects installed by the top-notch HVAC contractors in New York City. The solution never fails!

Sal Navaro, Technical Director

We have been using CoolAutomation's CoolMasterNet solution for more than a decade. Without CoolMasterNet, HVAC integration was not efficient and time-consuming. Each HVAC manufacturer has its own protocol, so we had to understand each one and create a separate module for each brand. We also used different adapters. Sometimes they worked, sometimes not. Once we started using CoolMasterNet, everything became easier, simpler, and faster. All we need to do is connect the HVAC to CoolMasterNet, and to the Home Automation controller - and the HVAC is integrated in no time.

Sergey Staroseletski, Integrator

From a service manager's position, having the ability to remotely monitor and diagnose is a real benefit for our company and our clients. It both saves time and money, and best of all - ensures minimal downtime, compared to traditional diagnostic methods. The GUI is fantastic, making for easy diagnostics and having the ability to sort data accordingly.

Josh Morgan, Service Manager

Using CoolAutomation has saved us countless hours of call outs and labor, minimizing time by utilizing their unique cloud-based solution. By diagnosing the Daikin VRV equipment remotely and efficiently, senior technicians ensure minimal equipment downtime. We can set schedules, restrict wall controller operation, set auto heat/cool logic, change over rules and monitor real-time energy consumption. Using these control strategies has already reduced energy and maintenance costs and presumably increased equipment lifespan.

Alan Bedford, Facilities Manager