Frequently Asked Questions
From setup and compatibility to smart cloud-based management: find quick, clear answers to common questions about our solutions.
General
Where is CoolAutomation's headquarters located
CoolAutomation is a global company with a presence across Europe, America, Oceania, and the Middle East. While our headquarters are located in Petah Tikva, Israel, local offices can be found in Paris (France), Delaware (US), Taren Point (Australia), Bosque de las Lomas (Mexico), and São Paulo (Brazil). Click here to learn more.
What does CoolAutomation do?
CoolAutomation provides smart integration and management solutions for HVAC systems, specializing in VRF. Our innovative products enable seamless HVAC integration as well as centralized multi-site and multi-brand remote management, service, and diagnostics.
Would it be possible to arrange a demo?
Of course! Our team would happily schedule a demo of our products at your convenience. Click here to get in touch.
How can I become a certified CoolAutomation HVAC professional?
By participating in one of our Cool Masters certification programs. Learn more about our last training event here, and follow us on social media for updates regarding upcoming events.
Where can I buy CoolAutomation products?
Please contact our team for personalized advice and a price quote.
Dedicated CoolAutomation sales representatives are available worldwide and will happily assist you in placing an order in the language of your choice
How do CoolAutomation solutions help manage VRF and split HVAC systems?
Firstly, our integration devices can help you seamlessly connect HVAC systems to BMSs, EMSs, and home automation, facilitating control through any external platform of your choice. Using our smart cloud-based management solutions, you can manage HVAC systems across brands and sites. Features include 24\7 monitoring, error reporting, and diagnostics as well as user management, energy optimization, and much more.
What makes CoolAutomation’s HVAC control solutions different?
CoolAutomation’s solutions enable you to monitor and access service data from the comfort of your office in HVAC systems of all leading brands across separate sites: even in multi-brand setups.
While most major HVAC manufacturers offer cloud-management solutions, these are brand-specific and cannot be used when setups include HVAC systems of multiple vendors. Other companies provide control platforms that are limited in capabilities and access to data.
How do CoolAutomation solutions benefit hotels and other hospitality businesses?
Our solutions help optimize HVAC management, reduce energy consumption, meet regulatory requirements, avoid unoccupied rooms resulting from HVAC system malfunctions, reduce maintenance costs, and improve guest satisfaction. Would you like to learn more? Watch our dedicated, on-demand webinar here.
Which HVAC brands and communication protocols do CoolAutomation’s solutions support?
Protocols supported by our solutions include: Modbus RTU, Modbus IP, BACnet MSTP, BACnet IP, ASCII, REST API, and KNX.
HVAC brands supported by our solutions include: Daikin, Mitsubishi Electric, Mitsubishi Heavy Industries, Toshiba, Fujitsu, Midea, LG, Samsung, Johnson Controls, Lennox, Rheem, Haier, and Carrier.
This is by no means an exhaustive list. For specific compatibility information, please contact our team here.
HVAC Integration
Can the original HVAC controls work with CoolAutomation devices?
If the original controllers are installed and remain in use, CoolAutomation’s devices can and will work in full sync with them.
Our gateways will work with or without any local/central control equipment provided by HVAC vendors.
Contact our team for detailed information.
When removing a local thermostat in setups with CoolAutomation solutions, where is the temperature measured for reference?
There are two temperature measurement points for each indoor unit. One is the thermostat, but the other one is built into the unit itself. When the thermostat is removed, the unit can still be fully operational using the built-in return air temperature sensor. Click here to learn how you can ensure accurate temperature control while heating with a single temperature measurement point.
Can CoolAutomation’s devices operate while simultaneously connected to systems from multiple HVAC brands?
Yes, our gateways support multiple HVAC brands with the same hardware configuration. You can find a list of all compatible HVAC brands on our homepage.
Can CoolAutomation’s devices be used simultaneously with multiple control systems?
Yes, CoolAutomation products support connectivity with multiple external control systems concurrently. Contact our team for detailed information.
Can I use CoolAutomation devices to integrate HVAC systems with BACnet, Modbus, or KNX?
Yes! Our integration gateways are highly versatile when it comes to protocols and physical layers. They fully support BACnet\IP, BACnet MS\TP, Modbus IP, Modbus TCP, REST API, ASCII over IP, and KNX.
Are CoolAutomation devices certified by KNX?
Yes, our CoolMaster product line devices are fully certified by KNX and can be configured using the ETS software.
Are any additional components required from HVAC vendors to integrate with CoolAutomation products?
No. CoolAutomation’s products directly integrate with VRF/Inverter AC units and perform as a native part of the HVAC system. Contact our team for detailed information.
Can I operate multiple HVAC zones using a single CoolAutomation device?
Yes. When running a VRF system, you can control multiple HVAC zones through a single CoolMaster device. This is possible since each indoor unit/HVAC zone is assigned a unique address during the commissioning process. Contact our team for detailed information.
How difficult is it to install CoolAutomation devices?
Our solutions are designed for plug-and-play integration with minimal setup required. Any integrator or HVAC professional is fully capable of installing our devices.HVAC zones/indoor units will be automatically detected once the device is properly wired to an HVAC system.
Where can I find information on CoolAutomation's HVAC compatibility?
CoolMaster Product Line compatibility information.
CoolPlug & CooLinkHub compatibility information.
CoolLinkBridge compatibility information.
CoolAutomaton is constantly expanding its HVAC compatibility. If you cannot find a relevant brand or model listed, please contact us for up-to-date information:
What should I do if I cannot determine whether my HVAC system is compatible with CoolAutomation solutions?
Following is device-specific compatibility information:
CoolMaster Product Line compatibility information.
CoolPlug & CooLinkHub compatibility information.
CoolLinkBridge compatibility information.
CoolAutomaton is constantly expanding its HVAC compatibility. If you cannot find a relevant brand or model listed, please contact us for up-to-date information:
Additionally, we are happy to expand device compatibility upon request.
Do CoolAutomation devices work with smart thermostats or voice assistants?
Yes! Learn more here.
Do CoolAutomation devices work with Google Home?
Yes! Learn more here.
Do CoolAutomation devices work with Amazon Alexa?
Yes! Learn more here.
Do CoolAutomation devices work with Josh.ai?
Yes! Learn more here.
How do I integrate Daikin HVAC systems with Crestron?
CoolAutomation devices enable seamless integration of Daikin HVAC units with Crestron home automation. This includes Crestron residential systems (Crestron Home) using a native extension. It is also the case with Crestron Simple, using dedicated drivers in the application market.
How do I integrate Mitsubishi HVAC systems with Crestron?
CoolAutomation devices enable seamless integration of Mitsubishi HVAC units with Crestron home automation. This includes Crestron residential systems (Crestron Home) using a native extension. It is also the case with Crestron Simple, using dedicated drivers in the application market.
How do I integrate Toshiba HVAC systems with Crestron?
CoolAutomation devices enable seamless integration of Toshiba HVAC units with Crestron home automation. This includes Crestron residential systems (Crestron Home) using a native extension. It is also the case with Crestron Simple, using dedicated drivers in the application market.
How do I integrate LG HVAC systems with Crestron?
CoolAutomation devices enable seamless integration of LG HVAC units with Crestron home automation. This includes Crestron residential systems (Crestron Home) using a native extension. It is also the case with Crestron Simple, using dedicated drivers in the application market.
How do I integrate Samsung HVAC systems with Crestron?
CoolAutomation devices enable seamless integration of Samsung HVAC units with Crestron home automation. This includes Crestron residential systems (Crestron Home) using a native extension. It is also the case with Crestron Simple, using dedicated drivers in the application market.
How do I integrate Hitachi HVAC systems with Crestron?
CoolAutomation devices enable seamless integration of Hitachi HVAC units with Crestron home automation. This includes Crestron residential systems (Crestron Home) using a native extension. It is also the case with Crestron Simple, using dedicated drivers in the application market.
How do I integrate Daikin HVAC systems with Lutron?
CoolAutomation devices enable seamless integration of Daikin HVAC units with Lutron home automation. This includes Lutron Homeworks QS and the newer QSX range of products, as well as hospitality myRoom systems. The CoolMaster LP is LEAP compatible and works natively with QSX and myRoom XC processors.
How do I integrate Mitsubishi HVAC systems with Lutron?
CoolAutomation devices enable seamless integration of Mitsubishi HVAC units with Lutron home automation. This includes Lutron Homeworks QS and the newer QSX range of products, as well as hospitality myRoom systems. The CoolMaster LP is LEAP compatible and works natively with QSX and myRoom XC processors.
How do I integrate Toshiba HVAC systems with Lutron?
CoolAutomation devices enable seamless integration of Toshiba HVAC units with Lutron home automation. This includes Lutron Homeworks QS and the newer QSX range of products, as well as hospitality myRoom systems. The CoolMaster LP is LEAP compatible and works natively with QSX and myRoom XC processors.
How do I integrate LG HVAC systems with Lutron?
CoolAutomation devices enable seamless integration of LG HVAC units with Lutron home automation. This includes Lutron Homeworks QS and the newer QSX range of products, as well as hospitality myRoom systems. The CoolMaster LP is LEAP compatible and works natively with QSX and myRoom XC processors.
How do I integrate Samsung HVAC systems with Lutron?
CoolAutomation devices enable seamless integration of Samsung HVAC units with Lutron home automation. This includes Lutron Homeworks QS and the newer QSX range of products, as well as hospitality myRoom systems. The CoolMaster LP is LEAP compatible and works natively with QSX and myRoom XC processors.
How do I integrate Hitachi HVAC systems with Lutron?
CoolAutomation devices enable seamless integration of Hitachi HVAC units with Lutron home automation. This includes Lutron Homeworks QS and the newer QSX range of products, as well as hospitality myRoom systems. The CoolMaster LP is LEAP compatible and works natively with QSX and myRoom XC processors.
How do I integrate Daikin HVAC systems with RTI?
How do I integrate Mitsubishi HVAC systems with RTI?
How do I integrate Toshiba HVAC systems with RTI?
How do I integrate LG HVAC systems with RTI?
How do I integrate Samsung HVAC systems with RTI?
How do I integrate Hitachi HVAC systems with RTI?
How do I integrate Daikin HVAC systems with Savant?
How do I integrate Mitsubishi HVAC systems with Savant?
How do I integrate Toshiba HVAC systems with Savant?
How do I integrate LG HVAC systems with Savant?
How do I integrate Samsung HVAC systems with Savant?
How do I integrate Hitachi HVAC systems with Savant?
How do I integrate Daikin HVAC systems with Snap One (Control4)?
CoolAutomation devices enable seamless integration of Daikin HVAC units with Snap One (Control4) home automation. By natively communicating with HVAC while easily connecting to home automation using dedicated drivers, the plug-and-play, intuitive process facilitates centralized management. Learn more here.
How do I integrate Mitsubishi HVAC systems with Snap One (Control4)?
CoolAutomation devices enable seamless integration of Mitsubishi HVAC units with Snap One (Control4) home automation. By natively communicating with HVAC while easily connecting to home automation using dedicated drivers, the plug-and-play, intuitive process facilitates centralized management. Learn more here.
How do I integrate Toshiba HVAC systems with Snap One (Control4)?
CoolAutomation devices enable seamless integration of Toshiba HVAC units with Snap One (Control4) home automation. By natively communicating with HVAC while easily connecting to home automation using dedicated drivers, the plug-and-play, intuitive process facilitates centralized management. Learn more here.
How do I integrate LG HVAC systems with Snap One (Control4)?
CoolAutomation devices enable seamless integration of LG HVAC units with Snap One (Control4) home automation. By natively communicating with HVAC while easily connecting to home automation using dedicated drivers, the plug-and-play, intuitive process facilitates centralized management. Learn more here.
How do I integrate Samsung HVAC systems with Snap One (Control4)?
CoolAutomation devices enable seamless integration of Samsung HVAC units with Snap One (Control4) home automation. By natively communicating with HVAC while easily connecting to home automation using dedicated drivers, the plug-and-play, intuitive process facilitates centralized management. Learn more here.
How do I integrate Hitachi HVAC systems with Snap One (Control4)?
CoolAutomation devices enable seamless integration of Hitachi HVAC units with Snap One (Control4) home automation. By natively communicating with HVAC while easily connecting to home automation using dedicated drivers, the plug-and-play, intuitive process facilitates centralized management. Learn more here.
How do I control Daikin HVAC systems using KNX?
CoolAutomation’s HVAC integration devices are KNX-certified and natively support Daikin’s entire product lineup, including VRV, multi-split, single split, Sky Air, and Altherma HVAC systems. Our gateways are configured by the ETS software in accordance with other components on the KNX network. Click here to learn more about our devices.
How do I manage multiple HVAC systems from different brands on a single site using one control platform?
CoolAutomation’s integration gateways support HVAC systems from all major brands and types, enabling seamless control from a single, central platform- be it a building/home automation system or one of our cloud-based solutions.
Are CoolAutomation’s solutions compatible with building management systems (BMSs)\Building Automation Systems (BASs)?
CoolAutomation’s solutions support all major industry-standard communication protocols, including BACnet and Modbus, and operate across multiple physical layers, including RS-485 and Ethernet (IP). Having all these options in a single device makes integrating HVAC systems easier and more flexible during field installations.
Please contact our team with specific information regarding your BMS\BAS platform to ensure compatibility.
Are CoolAutomation’s solutions compatible with Energy Management Systems (EMSs)?
CoolAutomation’s solutions support all major standard communication protocols, including BACnet and Modbus, which can run on different physical layers such as RS-485 and Ethernet (IP). Having all these options in a single device makes HVAC system integration easier and more flexible.
Please contact our team with specific information regarding your EMS platform to ensure compatibility.
How do I connect an HVAC system to a Building Management System (BMS) via BACnet?
CoolAutomation’s BTL-certified gateways offer both BACnet/IP and BACnet/MSTP compatibility for seamless BMS integration. Whether you use Siemens, Honeywell, or Tridium Niagara, our devices enable intuitive, simple control of all HVAC functions.
How do I connect an LG VRF Multi-V system to a Building Management System (BMS)?
Using CoolAutomation’s integration gateways, which support BACnet IP/MSTP, Modbus, and a REST API for cloud-based BMS platforms, you can seamlessly connect your LG Multi V system to all major BMSs for centralized control, monitoring, and error code visibility.
How do I connect a Hitachi Set Free system to a Building Management System (BMS)?
Using CoolAutomation’s integration gateways, which support BACnet IP/MSTP, Modbus, and a REST API for cloud-based BMS platforms, you can seamlessly connect your Hitachi Set Free system to all major BMSs for centralized control, monitoring, and error code visibility.
How do I connect a Mitsubishi Electric City-Multi system to a Building Management System (BMS)?
Using CoolAutomation’s integration gateways, which support BACnet IP/MSTP, Modbus, and a REST API for cloud-based BMS platforms, you can seamlessly connect your Mitsubishi Electric City-Multi system to all major BMSs for centralized control, monitoring, and error code visibility.
How do I connect a Fujitsu AIRSTAGE system to a Building Management System (BMS)?
Using CoolAutomation’s integration gateways, which support BACnet IP/MSTP, Modbus, and a REST API for cloud-based BMS platforms, you can seamlessly connect your Fujitsu AIRSTAGE system to all major BMSs for centralized control, monitoring, and error code visibility.
How do I connect a Panasonic Eco system to a Building Management System (BMS)?
Using CoolAutomation’s integration gateways, which support BACnet IP/MSTP, Modbus, and a REST API for cloud-based BMS platforms, you can seamlessly connect your Panasonic Eco system to all major BMSs for centralized control, monitoring, and error code visibility.
How do I control Fujitsu HVAC systems using KNX?
CoolAutomation’s HVAC integration devices are KNX-certified and natively support Fujitsu’s entire product lineup, including VRF, multi-split, and single split systems. Our gateways are configured by the ETS software in accordance with other components on the KNX network. Click here to learn more about our devices.
How do I control Mitsubishi Electric HVAC systems using KNX?
CoolAutomation HVAC integration devices are KNX-certified and natively support all of Mitsubishi Electric’s product lineup, including VRF (City-Multi), multi-split (Power Multi), and single-split HVAC systems, as well as heat pump boilers, and more. The devices are configured in the ETS software in accordance with other components on the KNX network. Click here to learn more about our devices.
How do I control Samsung HVAC systems using KNX?
CoolAutomation’s HVAC integration devices are KNX-certified and natively support Samsung’s entire product lineup, including VRF, multi-split, and chiller systems. Our gateways are configured by the ETS software in accordance with other components on the KNX network. Click here to learn more about our devices.
How do I control Hitachi HVAC systems using KNX?
CoolAutomation’s HVAC integration devices are KNX-certified and natively support Hitachi’s entire product lineup, including VRF and multi-split systems. Our gateways are configured by the ETS software in accordance with other components on the KNX network. Click here to learn more about our devices.
How do I control LG HVAC systems using KNX?
CoolAutomation’s HVAC integration devices are KNX-certified and natively support LG’s entire product lineup, including VRF, multi-split, and single split systems. Our gateways are configured by the ETS software in accordance with other components on the KNX network. Click here to learn more about our devices.
How do I control Panasonic HVAC systems using KNX?
CoolAutomation’s HVAC integration devices are KNX-certified and natively support Panasonic’s entire product lineup, including VRF, multi-split, and single split systems. Our gateways are configured by the ETS software in accordance with other components on the KNX network. Click here to learn more about our devices.
How do I control Toshiba HVAC systems using KNX?
CoolAutomation’s HVAC integration devices are KNX-certified and natively support Toshiba’s entire product lineup, including VRF and ducted single split systems. Our gateways are configured by the ETS software in accordance with other components on the KNX network. Click here to learn more about our devices.
How do I control Midea HVAC systems using KNX?
CoolAutomation’s HVAC integration devices are KNX-certified and natively support Midea’s entire product lineup, including VRF and commercial split systems. Our gateways are configured by the ETS software in accordance with other components on the KNX network. Click here to learn more about our devices.
How do I control Gree HVAC systems using KNX?
CoolAutomation’s HVAC integration devices are KNX-certified and natively support Gree’s entire product lineup, including VRF, multi-split, and single split systems. Our gateways are configured by the ETS software in accordance with other components on the KNX network. Click here to learn more about our devices.
How do I control Haier HVAC systems using KNX?
CoolAutomation’s HVAC integration devices are KNX-certified and natively support Haier’s VRF and single split systems. Our gateways are configured by the ETS software in accordance with other components on the KNX network. Click here to learn more about our devices.
How do I control Hisense HVAC systems using KNX?
CoolAutomation’s HVAC integration devices are KNX-certified and natively support Hisense’s VRF systems. Our gateways are configured by the ETS software in accordance with other components on the KNX network. Click here to learn more about our devices.
Cloud-Based HAVC Management & Service
What are cloud-based HVAC management solutions?
Cloud-based HVAC management solutions are an off-the-shelf product that allows remote full control and real-time feedback for HVAC monitoring, management, diagnostics, and service, helping to maximize operational efficiency and energy savings.
CoolAutomation’s cloud solutions encompass everything from basic remote control of individual HVAC units to comprehensive management of multiple, complex sites, each with several distinct HVAC systems. Leveraging our solutions, you can ensure your HVAC operations are effectively managed: enhancing tenant comfort and reducing operational costs across your facilities. Unlimited data storage and easy access from any device ensure you are always in control.
Click here to learn more.
Can I access my HVAC system remotely with CoolAutomation solutions?
Absolutely! Using our cloud-based solutions, you can access and manage your HVAC systems remotely from anywhere in the world, anytime. Whether through our user-friendly web portal or our convenient mobile app, you have 24/7 access to your systems, provided you have an internet connection. This remote accessibility ensures you can always maintain optimal control over your HVAC units, enhancing system efficiency and comfort while ensuring secure access with your unique login credentials.
Our IoC App, primarily used in residential settings, enables every user to have full control over their HVAC system from their phone, tablet, and PC using the internet. The app comes built-in with most of our devices.
The CoolAutomation Professional App is a subscription platform primarily used in commercial applications. It provides access to service and performance data history, trends, as well as advanced monitoring and diagnostics features.
Learn more about our cloud-based solution here.
Can cloud-based solutions integrate with my existing HVAC system?
CoolAutomation’s cloud-based solutions are designed to seamlessly integrate with any existing HVAC unit of all major HVAC brands. This will entail installing one of our integration gateways, which are well-adapted for retrofit applications.
When using a VRF HVAC system, a CoolMaster device will be required, which serves as a simple one-point connection.
When using min\multi split HVAC systems, our wireless CoolPlugs and accompanying CooLinkHub are needed. Contact us for specific compatibility information.
What are the benefits of using cloud-based HVAC management solutions?
Efficient Remote Control and Monitoring: Monitor and manage HVAC systems remotely, receiving instant error notifications and analyzing system performance from anywhere.
Enhanced Energy Savings: Track and manage energy usage effectively, reducing costs by setting custom system rules, smart schedules, and prompt notifications on malfunctions, failures, and reduced performance.
Unified System Management: Multiple brands and types of HVAC systems can be centrally managed through a single control interface, across several sites, simplifying overall operations.
Proactive Anomaly Detection: Utilize advanced algorithms to detect system abnormalities early, preventing them from escalating into more significant issues and reducing downtime.
Custom Reporting: Generate insightful reports on organization demands – history, trends, alerts, HVAC performance, and energy consumption, facilitating informed decision-making and operational improvements.
Contact our team to learn more.
How can cloud solutions help me save money on HVAC operations?
By providing a unified management and control platform that helps optimize energy usage, reduce unnecessary heating or cooling with custom rules and limitations, and identify malfunctions early to minimize technician work time while preventing costly repairs and downtime.
What costs are associated with cloud-based HVAC management?
An initial installation involves purchasing one of our smart integration devices. The use of our cloud-based solutions is subject to an annual subscription, which varies depending on the specific suite chosen. Click here to learn more about our different application suites.
How can I implement CoolAutomation's cloud-based HVAC solutions? Answer
A CoolAutomation integration device is required to use our cloud-based solutions. After installing the relevant device, our IoC app is immediately available for use with no extra charge. A subscription is required for customers interested in the more advanced features of our Professional App.
CoolAutomation experts will be happy to discuss your specific needs and system compatibility, as well as help arrange an installation or setup as required. Click here to contact us.
How do CoolAutomation’s HVAC management solutions work?
Using one of our HVAC gateways, CoolAutomation’s cloud-based solutions connect your HVAC system to the cloud, enabling remote monitoring, management, and control. Our technology allows for real-time control, data collection, and analysis, facilitating efficient remote system operation, service diagnostics, and maintenance from anywhere, anytime. Learn more here.
How does CoolAutomation’s HVAC service solution work?
CoolAutomation’s HVAC service solution combines plug-and-play devices with cloud-based software to give service companies full remote access to HVAC systems. Once connected, you can monitor system health, diagnose issues, and perform maintenance tasks without physically being on site. This enables faster response times, fewer truck rolls, and more proactive service. Thanks to alerts and notifications, system performance analytics, and multi-site management tools, you can streamline operations, reduce costs, and deliver better service to your clients.
How does CoolAutomation’s HVAC energy management solution work?
CoolAutomation’s HVAC energy management solution works by providing centralized visibility and control over HVAC operations across one or multiple sites, as well as advanced predictive maintenance features. Users can define global operational regimens, adjusting setpoints, schedules, and modes remotely to ensure systems run only when needed and under optimal conditions. Real-time monitoring and analytics highlight inefficiencies, while customizable anomaly rules enable early detection of malfunctions or maintenance gaps that often lead to energy waste. Together, these capabilities drive more efficient HVAC operation and meaningful energy savings.
Can Cool Automation solutions control fan coil units?
Yes. CoolAutomation solutions devices support a wide range of HVAC technologies, including fan coil units. If your system’s controller lacks a communication interface, we offer a fan coil controller. Once that controller is installed, or if an existing controller with a communication interface is already in place, you can use our CooLinkBridge or CoolMaster gateways to integrate the fan coil units with our cloud-based solutions, which facilitate remote monitoring and control.
Can CoolAutomation solutions control legacy HVAC units?
Yes. CoolAutomation solutions are designed to bridge the gap between modern control platforms and legacy HVAC systems. Using an existing controller with a communication interface or a CoolAutomation controller, you can connect our smart gateways to older units that weren’t originally built for smart connectivity and integrate them into centralized management platforms without requiring an extensive overhaul.
What are the latest trends in HVAC cloud management?
Recent trends in HVAC cloud management include the adoption of AI and machine learning for predictive maintenance, enabling early detection of potential issues before they escalate. IoT technologies are enhancing connectivity and remote control capabilities, while smart energy analytics support more sustainable and efficient system operation. Demand response management is also gaining traction, helping reduce electricity bills by shifting consumption during peak hours. Additionally, load balancing is being used to improve energy efficiency and reduce equipment wear over time.
How can cloud HVAC management and control solutions enhance occupant comfort and satisfaction?
Cloud-based HVAC management solutions enhance occupant comfort by maintaining consistent indoor climate conditions and enabling personalized control through intuitive apps. Occupants can easily adjust settings based on their preferences, activity levels, or ambient conditions. These solutions also support predictive maintenance routines that reduce system downtime, helping ensure continuous climate control even during peak summer or winter months. The result is a more reliable and comfortable indoor experience.
What analytics and reporting capabilities do cloud HVAC management solutions provide?
CoolAutomation’s cloud-based HVAC management solutions provide robust analytics and reporting features, including energy consumption analysis, system performance tracking, predictive maintenance recommendations, historical data aggregation, and operational trend detection. These insights empower users to make data-driven decisions that improve system efficiency, reduce energy costs, and optimize overall operations. Learn more here.
Do I need a subscription to use CoolAutomation’s cloud solutions?
Our IoC Control App is offered, free of charge, to customers who purchase a CoolAutomation HVAC integration gateway. A subscription is required to access our professional cloud solutions, which are intended for commercial and large-scale residential applications. Professional cloud solution features include smart notifications, operational trend monitoring, and advanced user management.
Click here to learn more about our cloud-based suites.
How many people can use the CoolAutomation app at the same time?
CoolAutomation’s advanced user management solution supports multiple users accessing the software simultaneously, each with role-based permissions tailored to their responsibilities and operational needs. To explore options that match your specific requirements, contact our team.
Do CoolAutomation cloud solutions offer user management features?
CoolAutomation’s cloud-based solutions include advanced user management features that support multiple users accessing the software simultaneously, each with role-based permissions tailored to their responsibilities and operational needs. To explore options that match your specific requirements, contact our team.
Can I limit who has access to CoolAutomation cloud solutions in my organization?
Yes, access control is a core feature of CoolAutomation’s cloud solutions. You can assign users specific permissions based on their role and duties inside or outside the organization, limiting access to certain zones and functions. Permissions can also be temporary, which is particularly useful in the hospitality industry, for example. Contact our team to learn more.
Do you charge for a BACnet license?
BACnet licenses are available as an optional add-on to our devices. Pricing varies based on factors such as region, project size, and specific system requirements. For detailed pricing and guidance, please contact us.
Is internet access required for CoolAutomation’s apps to work?
As of today, our applications are cloud-based and therefore require internet connectivity. However, our next-generation device, CoolMaster EDGE, will allow on-premise solutions that could be implemented within local, closed networks.
Can CoolAutomation solutions provide reports?
Our professional app includes several built-in reports. Contact our team to learn more.
Can CoolAutomation’s cloud suites send alerts when an error occurs?
Yes, this feature is available through our professional app. Alerts are displayed in real time and automatically logged for easy tracking. You can also configure notifications, choosing which alerts to receive and whether they’re sent via email, SMS, or both. Notifications via WhatsApp are also in the works.
To learn more, contact our team.
How long does CoolAutomation store HVAC system data?
By default, CoolAutomation stores HVAC system data for one year. However, data can be retained for longer, or even indefinitely, based on your specific needs and at an additional fee.
To learn more, contact our team.
How can I see information regarding all my HVAC sites in a single interface?
With CoolAutomation’s cloud-based solutions, you can view and manage all your HVAC sites through a single, unified interface. Our professional suites provide centralized access to real-time service data, performance metrics, power consumption, and alerts across multiple locations. Contact our team to learn more.
What’s the best way to control a Mitsubishi VRF system remotely?
CoolAutomation’s cloud-based solutions let you control, monitor, and troubleshoot Mitsubishi VRF systems anytime, from anywhere across a single site or multiple locations.
The IoC Control App provides direct remote control of Mitsubishi VRF HVAC units, including power, setpoints, fan speed, and operation modes, as well as basic scheduling options.
The Advanced HVAC Operations Suite is built for professionals managing larger or multi-site operations. It offers enhanced system management, in-depth performance insights and reports, smart scheduling, global parameter control, and advanced energy use monitoring.
The Predictive Maintenance Suite adds service-focused tools, including access to detailed service data, an anomaly rule engine and library, as well as advanced diagnostics capabilities.
What’s the best way to control a Daikin VRV system remotely?
CoolAutomation’s cloud-based solutions let you control, monitor, and troubleshoot Daikin VRV systems with your PC, tablet, or smartphone anytime, from anywhere across a single site or multiple locations.
The IoC Control App provides direct remote control of Daikin VRV HVAC units, including power, setpoints, fan speed, and operation modes, as well as basic scheduling options.
The Advanced HVAC Operations Suite is built for professionals managing larger or multi-site operations. It offers enhanced system management, in-depth performance insights and reports, smart scheduling, global parameter control, and advanced energy use monitoring.
The Predictive Maintenance Suite adds service-focused tools, including access to detailed service data, an anomaly rule engine and library, as well as advanced diagnostics capabilities.
What’s the best way to control a Samsung VRF system remotely?
CoolAutomation’s cloud-based solutions let you control, monitor, and troubleshoot Samsung VRF systems with your PC, tablet, or smartphone anytime, from anywhere across a single site or multiple locations.
The IoC Control App provides direct remote control of Samsung VRF HVAC units, including power, setpoints, fan speed, and operation modes, as well as basic scheduling options.
The Advanced HVAC Operations Suite is built for professionals managing larger or multi-site operations. It offers enhanced system management, in-depth performance insights and reports, smart scheduling, global parameter control, and advanced energy use monitoring.
The Predictive Maintenance Suite adds service-focused tools, including access to detailed service data, an anomaly rule engine and library, as well as advanced diagnostics capabilities.
What’s the best way to control an LG VRF system remotely?
CoolAutomation’s cloud-based solutions let you control, monitor, and troubleshoot LG VRF systems with your PC, tablet, or smartphone anytime, from anywhere across a single site or multiple locations.
The IoC Control App provides direct remote control of LG VRF HVAC units, including power, setpoints, fan speed, and operation modes, as well as basic scheduling options.
The Advanced HVAC Operations Suite is built for professionals managing larger or multi-site operations. It offers enhanced system management, in-depth performance insights and reports, smart scheduling, global parameter control, and advanced energy use monitoring.
The Predictive Maintenance Suite adds service-focused tools, including access to detailed service data, an anomaly rule engine and library, as well as advanced diagnostics capabilities.
What’s the best way to control a Midea VRF system remotely?
CoolAutomation’s cloud-based solutions let you control, monitor, and troubleshoot Midea VRF systems with your PC, tablet, or smartphone anytime, from anywhere across a single site or multiple locations.
The IoC Control App provides direct remote control of Midea VRF HVAC units, including power, setpoints, fan speed, and operation modes, as well as basic scheduling options.
The Advanced HVAC Operations Suite is built for professionals managing larger or multi-site operations. It offers enhanced system management, in-depth performance insights and reports, smart scheduling, global parameter control, and advanced energy use monitoring.
The Predictive Maintenance Suite adds service-focused tools, including access to detailed service data, an anomaly rule engine and library, as well as advanced diagnostics capabilities.
What’s the best way to control a Toshiba VRF system remotely?
CoolAutomation’s cloud-based solutions let you control, monitor, and troubleshoot Toshiba VRF systems with your PC, tablet, or smartphone anytime, from anywhere across a single site or multiple locations.
The IoC Control App provides direct remote control of Toshiba VRF HVAC units, including power, setpoints, fan speed, and operation modes, as well as basic scheduling options.
The Advanced HVAC Operations Suite is built for professionals managing larger or multi-site operations. It offers enhanced system management, in-depth performance insights and reports, smart scheduling, global parameter control, and advanced energy use monitoring.
The Predictive Maintenance Suite adds service-focused tools, including access to detailed service data, an anomaly rule engine and library, as well as advanced diagnostics capabilities.
What’s the best way to control a Gree VRF system remotely?
CoolAutomation’s cloud-based solutions let you control, monitor, and troubleshoot Gree VRF systems with your PC, tablet, or smartphone anytime, from anywhere across a single site or multiple locations.
The IoC Control App provides direct remote control of Gree VRF HVAC units, including power, setpoints, fan speed, and operation modes, as well as basic scheduling options.
The Advanced HVAC Operations Suite is built for professionals managing larger or multi-site operations. It offers enhanced system management, in-depth performance insights and reports, smart scheduling, global parameter control, and advanced energy use monitoring.
The Predictive Maintenance Suite adds service-focused tools, including access to detailed service data, an anomaly rule engine and library, as well as advanced diagnostics capabilities.
What’s the best way to control a Fujitsu VRF system remotely?
CoolAutomation’s cloud-based solutions let you control, monitor, and troubleshoot Fujitsu VRF systems with your PC, tablet, or smartphone anytime, from anywhere across a single site or multiple locations.
The IoC Control App provides direct remote control of Fujitsu VRF HVAC units, including power, setpoints, fan speed, and operation modes, as well as basic scheduling options.
The Advanced HVAC Operations Suite is built for professionals managing larger or multi-site operations. It offers enhanced system management, in-depth performance insights and reports, smart scheduling, global parameter control, and advanced energy use monitoring.
The Predictive Maintenance Suite adds service-focused tools, including access to detailed service data, an anomaly rule engine and library, as well as advanced diagnostics capabilities.
What’s the best way to control a Hitachi VRF system remotely?
CoolAutomation’s cloud-based solutions let you control, monitor, and troubleshoot Hitachi VRF systems with your PC, tablet, or smartphone anytime, from anywhere across a single site or multiple locations.
The IoC Control App provides direct remote control of Hitachi VRF HVAC units, including power, setpoints, fan speed, and operation modes, as well as basic scheduling options.
The Advanced HVAC Operations Suite is built for professionals managing larger or multi-site operations. It offers enhanced system management, in-depth performance insights and reports, smart scheduling, global parameter control, and advanced energy use monitoring.
The Predictive Maintenance Suite adds service-focused tools, including access to detailed service data, an anomaly rule engine and library, as well as advanced diagnostics capabilities.