Mitsubishi Electric VRF
Remote Diagnostics
and Service Case Study
Error code 5013

Customer challenge

System error code 5103 in bedroom number 5, Air Conditioning indoor unit.
The error is triggered due to abnormal Thermister reading.
One of the following reasons may be the cause:

1
Return Air
2
Liquid Pipe Sensor
3
Gas Pipe Sensor
The Traditional Course of Action

visit the site, access the system physically and:

1
Check if the Sensors fixed properly to the Terminal Block
2
Check resistance of the sensors (5.3k ohm @ 25°C)
3
Check if Faulty PCB (not reading correctly)
Remote Service Course Of Action
1
Remote Diagnostic
Service Engineer accessed the CoolAutomation Remote HVAC Service app
to check system history.
2
Searching for the error cause
Looking at the AC unit's operation data for the last hour,
all thermistor readings are Normal.
3
Using Historic Data
Looking at the Service App info for the last 7 Days, we see spikes in the Gas Pipe Sensor. Therefore, it seems that this sensor is faulty and must be replaced (it is less likely that the indoor unit PCB is miss translating the temp reading only sometimes. Also, the sensor connection should be checked that it is properly in place).

Using Traditional HVAC Service vs Remote

Traditional HVAC Service
Remote HVAC Service
Multiple trips to the site likely, as an engineer may need several visits before he can witness the error in real-time.
A single trip to the site.
Many hours of engineer time.
One hour of engineer time on site.
Multiple days of system downtime.
Minimal system downtime.

Compatible systems

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