Today, everything is going remote, and the HVAC industry is no different. The digital revolution has gained pace in recent years, and was sped up by the recent Covid-19 pandemic which continued to push towards remote work. The HVAC industry has benefited from this trend immensely through the increasing adoption of efficient, effective HVAC remote diagnostic  tools.


HVAC remote diagnostic tools are not only improving clients’ satisfaction, but are also saving HVAC technical services’ costs and improving the productivity of VRF experts by helping HVAC service companies manage their resources more effectively by providing remote access to equipment data and diagnostic tools.

About The HVAC Remote Diagnostic Solutions

HVAC remote diagnostics tool provides the technical service team the ability to remotely and intelligently diagnose, service, and control any HVAC system, leading to increased system efficiency. This reduces the need for on-site visits and minimizes costs for manpower, and travel time to various locations.

It enables early detection of HVAC issues before they escalate into a major one. It also provides real time alerts and allows predictive maintenance service regiments, with the benefits of being able to take proactive steps that can prevent system downtime. 

More than that, the system collects historical data, so you can go back to any given moment in the system’s historical data, and even compare the system’s performance across different periods. In this sense, you can think of it as increasing the monitoring time from 0.1% to 100% of the time.

Detect HVAC Errors Before They Escalate – for Greater Peace of Mind

Continuous monitoring through HVAC remote diagnostic tools provides greater visibility and immediate alerts on equipment-generated errors or faults. It allows access to all the system’s technical parameters, required to remotely troubleshoot a faulty system with automatic “watch dogs” running in the background, analyzing performance trends, and alerting when trends go out of the normal range. This enables HVAC service teams to get on with their daily tasks, comfortable in the knowledge that everything is being monitored. It also means that HVAC service companies can schedule maintenance visits based on actual equipment status, rather than relying solely on fixed schedules.

HVAC remote diagnostic tools offer many advantages, enabling technical service providers to take proactive steps to prevent system downtime and catch malfunctions before they escalate. It reduces HVAC system downtime, which in turn reduces the tenants’ discomfort, increases system lifespan by utilizing early detection of performance issues, optimizes system energy consumption by setting the system to work at optimal performance, detects anomalies as they happen, and saves the service provider travel time and ultimately VRF experts’ time. 

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So What HVAC Remote Diagnostic Tools Are Out There in the Market?

Most of the HVAC manufacturers’ Remote Diagnostics solutions are proprietary and can only connect to that specific manufacturer’s HVAC systems – and to them alone. This means they are often limited to operating locally without remote access to the service data.

CoolAutomation’s Remote Diagnostics solution is different, as it is universal: it consists of an intuitive cloud-based application and an IoT-enabling edge device – the CloudBox, which easily plugs into any VRF HVAC system. As this is a Plug & Play solution, it automatically detects the HVAC system and available units. 

Once connected to the cloud, all brand-specific parameters of the connected systems will be immediately and continuously collected, analyzed and presented in the Remote Diagnostics solution application. And so, the Technical Team can view all the connected HVACs on-site, and access as much data as they need  – all through a single interface, from the comfort of their office.

For HVAC Service Companies, this means greater efficiency, complete visibility and cost saving and for your tenants – Increased comfort and satisfaction. In other words, it’s a win-win!

Contact us for more information about our solution portfolio and get on track to increasing efficiency and doubling your team’s output.