7 Questions About Remote HVAC Monitoring

Have you ever arrived on-site, carrying the wrong set of tools, to fix a faulty HVAC system? Or stood in traffic, just to arrive on-site and find that the HVAC issue you’ve been called to fix is actually a minor problem? Have you ever wished you could detect HVAC anomalies – remotely? 

There’s a simple answer to all these questions – Remote Monitoring. In this blog post we’ll answer some of the most urgent questions about the topic.

What is the purpose of remote HVAC monitoring? 

To detect problems as early as they evolve, before they escalate to a major issue. Most issues will appear in the service data values – it just needs someone trained and knowledgeable to figure out the nature of the issue, and define a course of action for solving it.

How will I be sure my HVAC system is being properly monitored?

All the service data that can be retrieved on-site can be retrieved remotely by the remote service tools. More than that, the remote monitoring tool collects the historical data, so you can go back to any given moment in the system’s historical data (since the time system was connected to the remote monitoring tool), and even compare the system’s performance across different periods. 

CoolAutomation Service App - Remote HVAC Monitoring

Is remote monitoring as effective as on-site monitoring? 

Yes, and even more effective. It allows the service team to remotely analyze the HVAC issue, based on the system’s data and performance, and decide whether they need to pay an on-site visit, or they can configure the issue remotely. Having analyzed the issue remotely, and if they do need to go on-site, they already know what to expect, and what tools and parts they need to bring along. 

Eventually, remote HVAC monitoring saves them travel time, and allows the technical team to optimize their operation by sending the right skilled personnel to the site, based on the early remote analysis of the case. 

  • Another Case Study demonstrating the benefits of Remote Monitoring

Is remote monitoring a more expensive solution? Will it produce a worthwhile ROI?

When calculating ROI, there are many system aspects that need to be considered and weighed into the formula: be it system lifespan, tenant’s discomfort, cost of fix, number of visits made by technicians, and more. These may vary between each site and each client (building managers). 

However, our experience shows that even if different clients have different preferences, eventually all of them end up with a significant positive ROI. Add to it their peace of mind, knowing that their system is being monitored by an HVAC professional, who can quickly react to any anomaly or system fault or error.

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How can I find a service provider who provides remote monitoring services? Can my current HVAC provider offer this service?

HVAC service providers have different models of service. The common ones involve “Per Call” or yearly maintenance programs. These programs can be enhanced by adding remote monitoring, allowing them a wider set of tools.

Asking your existing service provider to implement a remote HVAC monitoring solution for your site is your first step towards getting such service. Either he has this available and you can join such a program, or he can start offering remote service solutions  and make his organization more efficient – and his customers fully covered.

Will my data be secure with remote service? Are there any security risks?

All the data is encrypted – from the point it leaves the HVAC system, and all the way up to the cloud and to the end user’s application. We use cloud  industry best practices to assure data protection and privacy.

In conclusion, here are the advantages of remote HVAC monitoring:

  • Reduces HVAC system downtime, which in turn reduces the tenants’ discomfort
  • Increases system lifespan, by utilizing early detection of performance issues
  • Optimizes system energy consumption, by setting the system to work only where needed and at optimal performance
  • Detects anomalies as they happen
  • Saves the service provider travel time 
  • Saves the skilled personnel’s time – remote analysis allows to send the skilled personnel to the site only where and when needed carrying the right tools to fix the problem

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