Success within the HVAC industry relies on the ability to retain and grow a customer base. The easiest way to do this is through proactive customer support and servicing. While this might seem on the surface to be fairly simple, there are 3 major areas where HVAC professionals can utilize automation in order to add significant value for their customers, increase customer interaction, as well as satisfaction, without creating much more work for them.
Automating an HVAC system is an incredibly quick and simple process that provides significant benefits to both the installer as well as the homeowner through a number of different areas.
Most homeowners have no knowledge regarding the need for regular or preventive maintenance for their VRF HVAC System. As a result, they only call a service technician once the unit has a problem, which generally requires much more costly repair service.
HVAC automation enables the installer to monitor the internal mechanics of every unit, which provides the ability for installers to troubleshoot and potentially solve issues with units while servicing other clients.
Simply put, remote monitoring enables the technician to provide remote, off-site diagnostics, quicker, and more efficient repairs, and ultimately, a much improved overall service experience for the customer.
Automation systems focus on ensuring that the HVAC unit(s) are functioning optimally, and therefore in the most energy-efficient way possible. If for some reason, a unit’s efficiency begins to fall, the technician can easily see where the problem is and how to fix it.
Since the automation system focuses on improving inner working mechanisms of the VRF HVAC system, it can improve the energy efficiency of any unit or system, even if there is a connected smart system already installed.
Additionally, the real-time monitoring for cleaning filters on indoor units, and washing the coils on outdoor units- are the preventive maintenance actions that maintain, or improve the energy efficiency of the HVAC system.
Today’s homeowner is looking for more individualized attention. They want to feel valued. This is an incredibly challenging task to accomplish, since historically, HVAC installers and technicians have been entirely reactive, in that they would only be able to interact with customers and homeowners when a problem would arise.
Automation enables HVAC technicians to provide individualized and proactive support for their customers, which can create real, lasting, and loyal relationships. Most importantly, it can also drastically increase word-of-mouth recommendations, which is the gold-standard across the service industry.
The Bottom Line
Through the quick and simple installation of a building HVAC automation system, HVAC professionals are able to increase efficiency, more effectively service their installed units. By utilizing the automation tools such as predictive maintenance and remote monitoring, they can provide individualized attention to each one of their customers. This combination creates stronger and longer lasting relationships with their customers, and many more opportunities to further grow their businesses.
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